Highmark Collaborates with Laguna Health to Ease Administrative Burden on Care Managers
In the world of healthcare, administrative tasks can often take up a significant amount of time for care managers. Highmark, a leading health insurer, is taking steps to alleviate this burden by partnering with Laguna Health, a conversational artificial intelligence company. This collaboration aims to streamline the workflow for care managers and ultimately improve the overall patient experience.
Highmark, based in Pittsburgh, Pennsylvania, serves millions of members across several states. By integrating Laguna’s AI technology into their platform, care managers will have access to valuable tools that can transcribe conversations, provide insights on patient issues, and offer actionable suggestions for addressing those issues. Additionally, care managers will receive guidance on effective communication strategies, ultimately enhancing their interactions with patients.
Yoni Shtein, CEO of Laguna Health, highlights the challenges that care managers face in juggling multiple tasks while trying to focus on patient care. The partnership with Highmark aims to reduce burnout among care managers by streamlining administrative processes and improving overall efficiency. This not only benefits care managers but also enhances the member experience and allows the insurer to demonstrate positive patient outcomes.
Benjamin Edelshain, vice president of clinical engagement and digital innovation at Highmark Health, emphasizes the value of this collaboration in improving customer satisfaction and operational effectiveness. By leveraging Laguna’s AI technology, Highmark can better meet the needs of their members and provide valuable insights to external stakeholders.
The partnership between Highmark and Laguna comes at a time when conversational AI technology is gaining traction in the healthcare industry. While many AI companies focus on the provider side, there is a growing need for similar solutions on the payer side. This collaboration represents a step towards addressing this need and enhancing the efficiency of care management processes.
Overall, the collaboration between Highmark and Laguna Health showcases the potential of AI technology to transform healthcare operations and improve patient outcomes. By leveraging innovative solutions, healthcare organizations can streamline processes, reduce administrative burdens, and ultimately enhance the quality of care for patients.